What you need to know about working with us

Thank you for choosing The Admin Hub as your admin support provider.
Please take a few moments to read through our terms and conditions of business.
It will help you understand how we can work together best on your first project and future projects.

The Admin Hub – Terms and conditions of business

These are the terms and conditions of business for the ‘Service Provider’, The Admin Hub, whose business address is Marlowe Innovation Centre, Marlowe Way, Ramsgate, Kent . CT12 6FA, email inbox@theadminhub.co.uk.

Your authorisation to proceed with a project or admin job is deemed as your complete acceptance of these terms and conditions.

These terms of business shall remain in force at all times when working with The Admin Hub.

Working hours

Normal working hours are 9am to 5pm Monday to Friday, excluding Bank Holidays.

If agreed by prior arrangement, work can be carried out outside these normal working hours at a supplementary rate equal to 1.5 the standard hourly rate, or 2 x the standard hourly rate for Bank Holidays.

Standard hourly rate

All work undertaken will be charged at the appropriate rate as follows:

  • Admin support (on site) in the client’s office £13.00 per hour
  • Virtual admin support (off site) £15.00 per hour
  • Content writing £35.00 per hour/article
  • Mileage £0.45p per mile

Only hours worked on project or admin job are charged. No breaks or downtime is charged.

Hours will be recorded accurately and invoiced accordingly.

Except for the initial meeting to discuss working together, any time spent meeting with you, ‘the Client’ is chargeable at the standard hourly rate, subject to a minimum charge equal to half an hour.

Service location

All on-site work will be carried out at the client’s premises.

Virtual admin support is carried out at the working office of The Admin Hub. The working office may be based at the business address above, or at the home office of Victoria Mace, the business owner of The Admin Hub.

Work undertaken

The Admin Hub will undertake to complete admin projects or ad-hoc admin jobs as required by the client upon instruction. Your instruction to complete any admin project or ad-hoc admin job is deemed as acceptance
of the terms contained in this document.

The Admin Hub reserves the right to refuse to undertake any admin project or job, if it considers The Admin Hub staff do not have the experience to complete the task effectively, or if it considers the task to be inappropriate by any means, or will damage the reputation of The Admin Hub.

Ownership of property and intellectual property

All property you provide to The Admin Hub for the purposes of completing a project, remains your property and will be returned to you on completion of the project.

All completed work remains the intellectual property of The Admin Hub until all related invoices are paid in full. 

The Admin Hub does not accept responsibility for the end use of any documentation or images produced or edited on your behalf including use of images, artwork or intellectual property provided by you for use on a project. You must agree to respect copyright laws with relation to others intellectual property rights.

Travel expenses

Any travel expenses incurred by The Admin Hub whilst on assignment for the Service User will be invoiced accordingly at a rate of £0.45p per mile. This includes travelling to and from the client’s office or agreed meeting place, to collect or deliver work, or to the client’s office to work on site.

Additional expenses

Any expenses incurred by The Admin Hub in relation to a project will be charged at the relevant amount and invoiced accordingly. This includes printing, postage or any other materials required in order to complete a project to the client’s specification.


A deposit equal to 50% of the estimated total cost may be charged at the start of the project in some cases. This applies to all new clients and for specific projects where a large number of hours are required.

The deposit must be paid in advance of any work or project commencing.


All invoices are payable by the due date stated on the invoice. This is usually 7 days from the date of invoice.

Preferred payment method is via automated bank transfer using the bank details provided on the invoice. Cheques are not accepted. Please do not send cash payments through the post as The Admin Hub cannot accept responsibility for non-receipt of any payments.  As of 22nd April 2020, credit card payments are now accepted, this is made available by via Wave Payments and Stripe.  An administration processing fee may be charged in some cases.

Where a single project spans a calendar month, an invoice may be raised at the end of each calendar month.

The Admin Hub is not VAT registered and does not charge VAT on invoices.

Late payment/non-payment

If payment is not received within the above terms, one reminder will be sent.

If a payment is more than 14 days late, statutory interest will be applied. Statutory interest is equal to 8% plus the Bank of England base rate for business to business transactions. A new invoice will be issued including the statutory interest.

If you are experiencing payment difficulties, please contact inbox@theadminhub.co.uk immediately to see what options are available you.  

Confidentiality & Non Disclosure

All projects undertaken by The Admin Hub are treated as confidential except where end use of the work is available in the public domain. Once in the public domain (such as websites or printed marketing material), then it may be used as part of The Admin Hub business portfolio and brief details made available on my website. If you do not
wish your project details to be used as part of the business portfolio, please notify us in writing on completion of your project or at any time beforehand.

Should you, the Client have your own confidentiality agreement, or non-disclosure agreement, please provide a copy of this for us to review and sign.

Proof reading, errors and print proofs

The Admin Hub always endeavours to provide a high standard of work.  However, we are human and mistakes may occasionally happen.  For this reason, we ask that you check and sign off all work where accuracy is important before signing it off and within a period of no later than 7 days from receipt of the completed work. Final proof reading remains the responsibility of the you, the client. In the event of an error being found, please notify us immediately and we will rectify the mistake as soon as reasonably possible and free of charge if this is within 7 days from handover of the work. If we do not hear from you with 7 days from receipt of the completed work, we will regard the work as being signed off.

Where a print proof is issued prior to a print job being carried out, it is essential that this is checked carefully and completely before providing your authorisation to print. Once the print job has been ordered, it cannot be modified, and any reprints will incur further costs which will be invoiced to you.

Anti-virus disclaimer

We are all at risk of obtaining software viruses on our computers when interacting online. The Admin Hub will always ensure that up to date anti-virus software is in operation on computer equipment and we ask the same of you, the Client.

The Admin Hub accepts no liability for any damaged caused by viruses, corrupt files sent or received through transmission of files or any other means.

Changes to these terms and conditions of business

The Admin Hub may from time to time review and update these terms of business. If we do update them, we will republish them on our website at https://theadminhub.co.uk/terms-of-business.   For any significant changes, we will notify you by email at the email address we have on record for you giving you at least 7 days’ notice of the change.

If you no longer agree to these terms and conditions, you must notify The Admin Hub in writing, by email and where we cannot agree to a resolution, we will complete the admin work already agreed to on the current terms and return all work and property to you with immediate effect.

Privacy Policy

These terms and conditions should be read in conjunction with our Privacy Policy which can be found on our website at https://theadminhub.co.uk/privacy-policy.

Thanks for taking the time to read through these very important points 🙂